1. Introduction

Welcome to Nirogitanman, a digital healthcare platform operated by Synergo Nirogitanman Lifestyle LLP (“we,” “our,” or “us”).
By using our website and mobile services (collectively, the “Platform”), you agree to this Privacy Policy, which describes how we collect, use, store, and protect your personal and health information.

This Privacy Policy complies with applicable Indian laws, including:

  • The Information Technology Act, 2000 and SPDI (Sensitive Personal Data or Information) Rules, 2011
  • The Digital Personal Data Protection (DPDP) Act, 2023
  • Other relevant medical and e-commerce data protection norms

2. Information We Collect

We collect information from users to provide healthcare, wellness, e-commerce, and consultation services effectively.

A. Personal Information

When you register, purchase, or interact with Nirogitanman, we may collect:

  • Name, age, gender, and contact details (email, phone number, address)
  • Government-issued ID (when required for insurance or prescriptions)
  • Payment and billing information (handled securely via Razorpay/Stripe)
  • Communication history through chat, email, or customer support

B. Health Information

As a healthcare aggregator, we may collect:

  • Health records, prescriptions, diagnostic reports, and test results
  • Doctor consultation details, Health ATM readings, and wellness assessments
  • AI-driven recommendations or reports based on your health profile

C. Technical Information

We automatically collect:

  • Device information, browser type, IP address, cookies, and analytics data
  • Location details (with user consent) for nearby doctor or diagnostic center suggestions
  • Usage data for improving AI recommendations and app performance

3. How We Use Your Information

We use your information to deliver, improve, and personalize your healthcare experience:

  • To schedule and manage doctor consultations or lab tests
  • To process e-commerce purchases and insurance-related services
  • To generate AI-based health insights, reminders, and personalized recommendations
  • To communicate with you about appointments, offers, and service updates
  • To comply with legal and regulatory requirements
  • To ensure security, fraud prevention, and service optimization

We do not sell or rent your personal or medical data to any third party.

4. Information Sharing and Disclosure

We may share limited data only with:

  • Doctors and Healthcare Providers: for consultations and follow-ups
  • Diagnostic Centers and Labs: for test bookings and report uploads
  • Pharmacies and Sellers: for order fulfillment and delivery
  • Insurance Companies: for claim processing and wellness plan management
  • Corporate Partners: for employee health programs (with consent)
  • Technology Partners: for payment, analytics, hosting, and AI integrations (e.g., Razorpay, Google, Zoom)

All partners are bound by confidentiality and data protection agreements.

5. Data Storage and Security

  • Data is stored securely on cloud servers with encryption (AES-256 or equivalent).
  • Sensitive Personal Data (SPDI) such as health reports and payment data is transmitted using secure HTTPS protocols.
  • Access is role-based and limited to authorized personnel only.
  • Regular security audits and compliance checks are conducted using tools like Wordfence, SSL, and firewall protection.

6. Your Rights

Under applicable laws, you have the right to:

  • Access and review your personal or medical data
  • Correct or update inaccurate information
  • Withdraw consent for data processing (subject to service limitations)
  • Request deletion of your account and personal data
  • Receive a summary of how your data has been used

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Session management
  • User analytics (via Google Analytics / MonsterInsights)
  • AI-based personalization of services

Users can disable cookies from browser settings; however, some features may not function optimally.

8. Data Retention

Your data is retained as long as your account remains active or as required by law for record-keeping and dispute resolution.
After account deletion, minimal anonymized data may be retained for analytics and compliance.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., partner labs, insurance portals).
We are not responsible for their privacy practices. Please review their respective policies before interacting.

10. Children’s Privacy

Our services are intended for individuals above 18 years.
Minors may use the platform under parental or guardian supervision.
We do not knowingly collect data from children without consent.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Updated versions will be posted on this page with a revised “Last Updated” date.

12. Contact Information

For any questions or complaints about privacy, please contact:
Synergo Nirogitanman Lifestyle LLP
📧 Contact@nirogitanman.com
📞 +91 9888877722
📍 40 A/4, Savitry Enclave, VIP Road, Zirakpur, Punjab, 140603

13. Consent

By accessing or using the Nirogitanman platform, you consent to the collection and use of your personal and health data in accordance with this Privacy Policy.