Terms and Conditions
Effective Date: April 5, 2025
Website: nirogitanman.com
Support Email: Contact@nirogitanman.com
Doctor Support Email: Doctor@nirogitanman.com
Phone: +91 98888 77722
By accessing and using Nirogitanman (referred to as “the Platform,” “we,” “us,” or “our”), users agree to comply with the following Terms and Conditions. These terms govern your use of the platform’s services, features, and tools.
1. Eligibility
You must be at least 18 years old to use consultation, booking, and e-commerce services. Minors may access services under the supervision of a parent or legal guardian.
2. User Roles
Nirogitanman allows registration for various roles:
- Patients: Book consultations, health tests, and order health products.
- Doctors/Healthcare Professionals: Manage appointments and offer services.
- Diagnostics & Labs: List and manage lab test bookings.
- Pharmacies: Sell approved healthcare products.
- Corporate Users: Access employee wellness and insurance modules.
Each user agrees to provide accurate, updated information and is responsible for all activities under their account.
3. Consultation Services
All telemedicine and in-person consultations are provided by licensed professionals. Nirogitanman acts as a facilitator and does not interfere in the doctor-patient relationship. The responsibility for medical advice lies with the consulting professional.
4. Booking & Payments
- Bookings for doctors, health ATMs, and lab tests are subject to availability.
- Users agree to pay applicable service fees via our integrated payment gateway (Razorpay/Stripe).
- Prices may change based on doctor availability, type of service, and location.
5. Cancellations & Refunds
- Users may cancel services as per the Refund & Cancellation Policy listed separately.
- Refund eligibility varies by service type. E-commerce products, consultations, and test bookings may have different rules.
6. E-Commerce Platform
Nirogitanman offers Ayurvedic, wellness, and medical products through its marketplace. Product listings are either owned by Nirogitanman or third-party sellers. We are not liable for the quality or effects of third-party products but facilitate returns and inquiries as per our E-Commerce Policy.
7. Health ATMs & Self-Service Kiosks
Users must follow instructions and safety precautions when using Health ATMs. These kiosks are not replacements for professional medical advice.
8. Doctor Empanelment & Conduct
Doctors onboarded on the platform must be registered with the appropriate medical authority. Misconduct, misinformation, or ethical violations will result in immediate removal from the platform and potential legal action.
9. AI-Based Recommendations
Our platform provides AI-generated suggestions for doctors, health tests, and products. These are based on self-assessments and user data but do not substitute for clinical advice. Always consult a professional before making health decisions.
10. Data Privacy & Security
User data is stored securely and handled as per our Privacy Policy. We use encryption, firewall protection, and limited access systems to safeguard personal and medical information.
11. Prohibited Activities
Users agree not to:
- Share false or misleading medical information.
- Impersonate another individual.
- Attempt to hack, spam, or harm the platform’s services or users.
- Sell or promote illegal substances or treatments.
12. Limitation of Liability
Nirogitanman is a service aggregator. We are not liable for:
- Any direct or indirect medical outcomes.
- Delays in service caused by third-party providers.
- Issues arising from incorrect user data or non-compliance with instructions.
13. Dispute Resolution
Disputes should be addressed first via support channels:
📧 General: Contact@nirogitanman.com
📧 Doctors: Doctor@nirogitanman.com
In case of unresolved matters, disputes will be subject to arbitration under Indian laws, with jurisdiction in Chandigarh, India.
14. Modifications to Terms
These terms may be updated from time to time. Users are advised to check this page regularly. Continued use of the platform implies acceptance of revised terms.